Frequently Asked Questions

Everything you need to know about your New Well Makeup journey.

Are New Well Makeup products cruelty-free?

Yes, we are committed to ethical beauty. All New Well Makeup products are 100% cruelty-free and are never tested on animals at any stage of production.

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.

Do you offer international shipping?

Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.

How do I find the right shade for my skin tone?

Each product page features a detailed shade guide and description. If you need further assistance, our beauty experts are available via live chat to help you find your perfect match.